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Customer Support Specialist

Remote • Full-time

Job Title: Customer Support Specialist

Location: Remote

Company: Superb Family

The Role:We are seeking a passionate and customer-focused Customer Support Specialist to join our remote team. In this role, you will be the first point of contact for our clients, providing exceptional support and helping to enhance their overall experience with our products.

Key Responsibilities:

  • Provide timely and empathetic help to our users, ensuring their needs and concerns are addressed.
  • Troubleshoot and resolve customer issues through email, chat, and occasional video calls.
  • Collaborate with our development team to report bugs and suggest improvements based on customer feedback.
  • Contribute to our knowledge base by creating helpful content and guides for users.
  • Maintain high customer satisfaction ratings, measured through client feedback.

 

Qualifications:

  • Experience in a customer support role, preferably within the tech or SaaS industry.
  • Strong problem-solving skills and the ability to think on your feet.
  • Excellent communication skills, both written and verbal.
  • A patient and empathetic approach to customer service.
  • Ability to work independently in a remote setting.
  • Fluency in English; additional languages are a plus.

 

What We Offer:

  • A fully remote and flexible working environment.
  • A supportive and inclusive team culture.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits.

 

How to Apply: If you are passionate about delivering exceptional customer service and want to be part of a growing, innovative company, we would love to hear from you! Please send your resume and a brief cover letter explaining why you are a good fit for this role to jobs@superb-family.com

About Us

About Superb Family

Established in 2019, our journey began in Denmark and has since grown to include team members in Romania, Italy, and the USA. As a fully remote company, we embrace the flexibility and diverse perspectives that our international team brings to our work.

Our primary focus is on SaaS software. We are dedicated to crafting products that are easy-to-use, beautifully designed, and flexible. We are proud to have our products used by a variety of organizations, ranging from cultural landmarks to commercial enterprises and governmental agencies. This diverse usage demonstrates the adaptability of our software across different sectors.

Being a bootstrapped company, we've grown through a focus on product-led growth. This approach means we’ve dedicated ourselves to building software that meets the needs of our users, growing steadily through consistently refining our products based on user feedback.

In addition to our SaaS products, we offer a comprehensive consultancy service. Understanding the unique needs of both startups and established market leaders, we provide tailored guidance and innovative solutions to meet the distinct challenges each business faces.

Copyright © 2025 Superb Family

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